Neff Hudson serves as Assistant Vice President for Emerging Channels at USAA. He sets the strategic direction for USAA’s capabilities on the mobile, tablet, video, and social media channels, and also serves as the enterprise payments executive.

Mr. Hudson has been at USAA for 12 years and has an extensive track record in leading successful innovation efforts and large-scale development projects. He was the first-ever channel manager for usaa.com, which was recognized as the top financial services site by Forrester Research during his tenure. His other accomplishments include the initial launch of Money Manager, Account Aggregation, Auto Quote Online, Eligibility Online, Click to Call, and MSR Work Portal. He most recently served as the Assistant Vice President of the Member Experience Management Team. In previous assignments, he was the executive director of the Insurance Experience Team and founded the Design Center of Excellence, the CRM Design & Usability Team and the Design Management Unit. He was hired as a web producer in 1999 to support USAA’s then-budding e-Business program. He holds a Bachelor’s degree in Journalism from the University of Maryland.